From the media release by the Association of Swiss Debt Collection Trustees:
The Association of Swiss Collection Trust Institutes (vsi) can look back on a successful 2016 and is continuing to implement the strategy it adopted in 2014. The operating statistics collected show that payment behavior continues to decline in Switzerland and that outstanding receivables and certificates of loss are increasing in Switzerland. A recently published study shows the high creditor costs associated with debt collection. The number of complaints against members of the vsi in the year under review clearly shows that consumers did not raise any major complaints against the vsi members, either in terms of numbers or content
Biel, May 6, 2017: The vsi, Association of Swiss Debt Collection Trustees, is number 1 in the Swiss debt collection industry. The companies organized in the association are responsible for collecting over CHF 10 billion. Over 700 million francs are added every year. Without the activities of the association members, the Swiss economy would suffer from massive defaults. That is why the association advocates a business-friendly environment and optimal economic framework conditions.
The vsi looks back on a successful 2016 in its association activities and thanks the numerous partners from politics, business and administration. "We are continuing to implement the strategy we decided on in 2014 and want to offer a strong platform for members of the industry," emphasizes Eveline Küng, who has been directing the fate of the association as president for more than a year.
The company statistics collected by the association show impressively that payment behavior in Switzerland continues to decline. The collection receivables for 2016 rose from 1.8 billion CHF to over 2 billion CHF. That is an increase of almost 13% over the previous year. The number of certificates of loss rose by 10% from CHF 8 billion to CHF 10 billion and the number of individual certificates of loss rose by as much as 12%. “The creditors in Switzerland lose more and more money. In the long run, this is a problem for the Swiss economy, ”Eveline Küng reiterates.
On March 6, 2017, the University of St. Gallen published a study entitled “Creditors Damage from Default in Payment”. This essentially comes to the conclusion that creditor companies spend an average of 225 minutes in order to enforce their claim against the debtor with a high probability. This corresponds to around CHF 280.– per claim. These creditor costs are regulatory costs that are ultimately borne by the consumer by adding them to the price. "The honest consumer pays the bill for debtors who do not want to pay", explains the president vsi.
In 2016 the Complaints Office recorded 30 complaints, 23 of which were directed against members of the association. A decision was only necessary in 30% of all cases, whereby in 2016 no vsi member had to be reprimanded for violating the professional rules or even excluded from the association. If one compares the outstanding amount receivable from the Swiss economy per 2016 with the 30 complaints received, it becomes clear that consumers, neither in terms of numbers nor content, raise any major complaints about the collection activities of the vsi members.
Source: https://www.vsi1941.ch/de/medien/medienmitteilungen.html
dieInkasso AG is a member of the vsi (Association of Swiss Collection Trust Institutes) and is represented on the board by Patrik Odermatt (treasurer)