In 10 steps to the goal
Step 1: Has the payment deadline been met?
First of all, of course, you have to determine whether there is any delay at all. Unless otherwise agreed on the invoice, a period of 30 days after the service has been provided applies.
From a legal point of view, a payment reminder has the same effect as a reminder. In practice, however, the payment reminder is often understood as a gentle hint and is therefore not resented by the creditor. In this letter you set a new payment date of a maximum of 10 days, but this can still be phrased nicely.
Step 2: the reminder
If no payment is made on the payment reminder, you must not lose too much time. The reminder should only be sent once. We recommend that you issue a payment reminder , or statement of account to send. You should adapt this first letter to the customer relationship and write it in a friendly manner. Then takes place can Reminder announcing the consequences of non-payment.
From a legal point of view, there is no obligation to issue reminders in Switzerland. Thus, the debt collection procedure can be initiated from the day on which the payment deadline is exceeded.
Step 3: Telephone reminder
You can often achieve more if you contact the customer directly by phone. Many find this extremely uncomfortable. Telephone reminders are difficult to prove in judicial dunning proceedings. For this reason, we only recommend this step as an extra reminder. A written reminder should be sent in any case.
Step 5 (recommended):
If all your amicable efforts have been ignored so far, it is advisable to involve us from this point on. A letter from us often leaves a huge impression on your customer. We can therefore clarify many of the cases with a letter on our part.
Step 6:
If no solution could be found to all amicable attempts (by yourself or dieInkasso AG), you have to take the legal route. The further steps will follow according to the SchKG - Federal Law on Debt Collection and Bankruptcy.